Finding and Managing a Reliable Cleaning Team for Short-Term Rentals

Managing cleaning is a crucial part of running a successful short-term rental. Early on, I faced some challenges in this area, so I want to share my experiences and insights to help others.

Step 1: Finding a Good Cleaning Team

Your approach to finding a cleaning company or individual depends on personal preference. Some hosts prefer referrals because they trust recommendations from others. However, if you're just starting and have no connections, the internet is a great resource.

• Search Online: Use Google or local business listings to find cleaning services in your area.

• Check Websites: More established companies tend to have well-designed websites, which may indicate higher overhead costs, including marketing.

• Look for Independent Cleaners: Some skilled individuals do not invest in marketing and may only have a business card or phone number.

• Read Reviews & Conduct Phone Interviews: Before hiring, read reviews and call potential cleaners to assess their reliability and professionalism.

Step 2: Conducting Onsite Interviews

Once you've shortlisted candidates, schedule in-person interviews to evaluate:

• Communication Skills: Are they clear and responsive?

• Understanding of Tasks: Can they follow specific instructions?

• Pricing & Negotiation: Are their rates fair and transparent?

• Attention to Detail: Show them key areas of concern and assess their thoroughness.

Prepare questions in advance and compare candidates based on observations.

Step 3: Setting Up the Cleaning Process

After selecting a cleaner or team:

• Supervise the First Cleaning: Be present to answer questions and provide clear expectations.

• Provide a Checklist: Include instructions such as:

  • Access codes (door, lockbox, closet)

  • Routine cleaning tasks

  • Maintenance checks (leaks, missing or broken items)

• Establish Communication Preferences: Decide whether calls, texts, or an app works best for ongoing updates.

Step 4: Streamlining with Technology

Consider using property management software like Hostaway to automate tasks:

• Automated Cleaning Reminders: Notify cleaners before guest checkouts.

• Shared Calendar: Allow cleaners to see upcoming bookings and schedule tasks accordingly.

Challenges & Lessons Learned

• Overcharging Issues: Some teams may attempt to charge extra for longer stays. Compare rates and set clear pricing expectations.

• Mishandling of Linens: Ensure cleaners keep your property’s bedding separate from other clients' supplies.

• Language Barriers: Some hardworking cleaners may have limited English skills. Using translation tools or working with their support contacts can help.

Final Thoughts

Finding a great cleaning team requires time and effort, but maintaining open communication is key. Cleaners are the first to see your property regularly, so building a good relationship with them ensures better service and long-term success. Always appreciate their hard work, as they play a vital role in your rental business.